FAQ

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What is your Cancellation Policy?

Cancellations are accepted without penalty up to 7 days before 4 p.m. from day of arrival. Cancellations or reservation modifications within the 7 day cancellation policy are subject to first night’s room and tax. No refunds.

What time is Check-in and Check-out?

Check-in time is guaranteed at 4 pm, and check out time is 12 noon. If late checkout is requested, there may be an additional charge and is subject to hotel availability. Early-check-in times will be extended with no extra charge when available.

Can we request an Early Check-in?

Early check-ins are granted based on hotel available and are never guaranteed. If early check in is possible we will extend complimentary. Estimated times of when the room will be ready cannot be guaranteed before 4pm unless previous night was booked at Best Available Rate.

Can we request a Late Check-out?

Late Check-outs are only granted day of check out and times are based on hotel availability. Late check out times can incur an additional fee depending on what time is granted. Please call or see the concierge to see about late check-out availability on the day of your departure.

Can I bring my pet?

The Spectator Hotel does not allow pets.

What is your smoking Policy?

The Spectator Hotel is a smoke-free establishment. Smoking in a designated non-smoking area is subject to fine.

How much does valet cost and is there self-parking?

The Spectator Hotel offers valet parking at a fee of $30.00 per evening. The Spectator does not offer self-parking for its guests but should you opt to park on your own there is a public parking garage on the corner of Cumberland Street and Church Street. This would be paid separately from the hotel.

Do you need a car to get around in Downtown?

A car is not required when you are in the downtown area. Our location is only 10-15 minutes walking of some of Charleston’s finest restaurants. Uber or Lyft may be suggested for getting to the upper end of the peninsula or King Street.

Do you offer a shuttle service from the airport?

 The Spectator Hotel does not offer a complimentary shuttle service from the airport. We do offer a private car service that can be arranged for pick up, drop off, or basic taxi needs while you are in Charleston. Prices vary, please call for an exact quote.

Is Uber/Lyft available in Charleston?

Uber and Lyft are highly prevalent in the Charleston Area and are easily grabbed from the airport or the hotel. They can be more difficult to grab for flights early in the morning before 7am, a taxi service is usually recommended for early flights.

How far is the airport from the hotel?

The Charleston International Airport is only about a 20 minute drive (12 miles) from The Spectator Hotel with moderate traffic. Times do vary depending on rush hour, time of day, etc.

Can we reserve bikes?

The Spectator Hotel offers complimentary bike rentals that cannot be reserved or guaranteed in advance. They are based on a first come first served basis and come with bike locks and helmets.

When does the bar open?

 The Bar opens daily at 4pm to the public. At any time during the day we can pour beer, wine, champagne or a basic mixed drink that are not our signature cocktails for our current in-house guests only. Our signature cocktails will be available when our bartenders open the bar officially at 4pm.

Can I build my own package?

 Yes, you are able to mix and match any items offered in our packages and create your own Charleston experience! Please call the front desk to build your own package. Prices may vary.

Do you have any two bedroom suites or private bedroom suites?

 The Spectator Hotel does not offer suite with private bedrooms. All suites are studio style and do not offer a barrier between the sitting area and bedding area.

Does your hotel have a restaurant?

The Spectator Hotel does not have a restaurant on site. We offer a gourmet continental breakfast that is outsourced by local business.

Do you offer in-room dining?

 The Spectator Hotel does not offer formal in-room dining. Our butler staff is able to pick up food from a local restaurant within a two block radius of the hotel and deliver it to your room should you wish to dine in. This will incur a 20% convenience fee.